Service Overview
VTN Press operates as a productized subscription service providing customized, printed publications for medical practices and med spas. Based on the selected subscription tier (bi-monthly or quarterly), the client is billed a recurring fee in exchange for the design, printing, and direct delivery of 50 physical magazines per billing cycle.
Asset Submission and Customization
To initiate fulfillment, the client must provide authorized branding materials—including a clinic logo, provider headshot, and an optional introductory note—via our secure client portal (“Create an Account”). VTN Press integrates these specific assets into our proprietary magazine layouts. The core health articles within the publication are standardized by VTN Press to ensure consistency and are not subject to client-requested revisions or custom copywriting.
Production and Fulfillment
Upon successful payment and receipt of the client’s branding assets, VTN Press begins the digital layout process. Once the customized digital file is finalized, it is routed to a third-party commercial printing partner. This third-party handles the physical printing, binding, and shipping of the magazines directly to the client’s designated address. VTN Press manages this operational pipeline but does not maintain physical inventory or directly handle freight.
Re-print Policy
Our re-print policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you an exchange.
Unfortunately, misprints and mistakes happen, but we want to make it right for you. Send us an image of the error and we will work with you to get a re-print out ASAP, and free of charge.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back. You may use or discard any misprints, it’s your choice.
There are certain situations where only partial re-prints are necessary:
- Misprints on partial orders
- Some magazines damaged during shipping
- Any item not in its original condition, is damaged or missing elements for reasons not due to our error.
- Any purchase where more than 30 days have passed after delivery
Re-Print Process
Once we’ve received and inspected your complaint image(s), we will send you an email to notify you about the next steps.
Printing takes time, and we can typically send re-prints within 10 business days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at support@vtnpress.com with your questions.